Right of withdrawal

Cancellation Policy & Cancellation Form

Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes which can predominantly be attributed neither to his commercial nor his self-employed professional activity:

A. Cancellation Policy

Right of withdrawal

You have the right to revoke this contract within 1 month without giving reasons.

The revocation period is 1 month from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods.

In order to exercise your right of cancellation, you must inform us (Vitamintrend BV, Economiestraat 39 BU7, NL-6433 KC Hoensbroek, Tel.: +31-455 234 840, Fax: +31-455 281 049, E-Mail: info@vitamintrend.com) of your decision to cancel this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the attached sample revocation form for this purpose, which is, however, not mandatory.

In order to comply with the revocation period, it is sufficient for you to send the notification of exercising the right of revocation before the expiry of the revocation period.

Consequences of the revocation

If you revoke this Agreement, we will refund to you all payments we have received from you, including delivery charges (other than the additional charges arising from your choosing a method of delivery other than the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date we receive notice of your revocation of this Agreement. For this refund we will use the same means of payment as you used for the original transaction unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have proved that you have returned the goods, whichever is earlier.

You must return or deliver the goods to us or to Vitamintrend Retouren, Zur Mühle 2-4, Halle A6, 50226, Frechen-Königsdorf without delay and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. The period is kept if you dispatch the goods before the expiration of the period of fourteen days.

We shall bear the costs of returning the goods.

You only have to pay for a possible loss in value of the goods if this loss in value is due to handling them which is not necessary for checking the condition, properties, and function of the goods.

Exclusion or premature expiry of the right of revocation

The right of withdrawal expires prematurely for contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

General information

Please avoid damage and contamination of the goods. Please send the goods back to us in their original packaging with all accessories and packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage. Please do not send the goods back to us freight collect. Please note that the aforementioned numbers 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.

B. Withdrawal form

If you want to cancel the contract, please fill out this form and send it back to us:


Vitamintrend BV
Economiestraat 39 BU7
NL - 6433 KC Hoensbroek

Fax: +31-455 281 049
E-Mail: info@vitamintrend.com

Herewith cancel the contract

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)



Ordered on (*) ____________ / received on (*) __________________


Name(s) of consumer(s)


Address of consumer(s)


Signature of consumer(s) (only for paper communication)



(*) Delete as appropriate