Right of Withdrawal
Retraction Instructions & Retraction Form
Consumers have the right to withdraw under the following conditions, where the consumer is any natural person who carries out a legal transaction for purposes that are not predominantly commercial or independent professionals.
Right of Withdrawal
You have the right to withdraw from this contract within a period of one month without having to justify the decision. The withdrawal period will be one month from the day on which you or a third party indicated by you, other than the carrier, has taken possession of the last good.
To exercise your right of withdrawal, you must inform us at (Vitamintrend BV, Economiestraat 39 BU7, NL - 6433 KC Hoensbroek, Tel. +31-455 234 840, Fax +31-457 400 644, E-Mail : info@vitamintrend.com)by a clear statement (for example, a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, but it is not mandatory.
To comply with the withdrawal period, it is sufficient that you send your communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from your choice of a type of delivery other than the most economical standard delivery we offer), without delay and at the latest within fourteen days from the day on which we receive the notification of your withdrawal from this contract. For this refund, we will use the same payment method that you used in the original transaction, unless otherwise expressly agreed with you; Under no circumstances will you be charged for this refund. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.
You must return or deliver the goods to us or to Vitamintrend Retouren, Zur Mühle 2-4, Halle A6, 50226, Frechen-Königsdorf, immediately and in any case no later than fourteen days from the day on which you inform us about the withdrawal of this contract. The deadline will be considered met if you send the goods before the fourteen-day period expires.
We will cover the costs of returning the goods.
You will only be responsible for a decrease in the value of the goods if such decrease is the result of manipulation that is not necessary to establish the nature, characteristics and functioning of the goods.
Exclusion or early termination of the right of withdrawal
The right of withdrawal is extinguished early in contracts for the delivery of sealed goods that are not suitable to be returned for reasons of health protection or hygiene if their seal has been removed after delivery.
The right of withdrawal does not apply to consumers who do not belong to a Member State of the European Union at the time of the conclusion of the contract and whose sole residence and delivery address at the time of the conclusion of the contract are outside of the European Union.
General Notes
1) Please avoid damaging and soiling the merchandise. Send the merchandise back in its original packaging, with all accessories and all packaging components. If necessary, use protective packaging. If you no longer have the original packaging, please ensure that you use suitable packaging to provide sufficient protection against damage in transit.
2) Please send the goods back to us without requiring payment on delivery.
3) Please note that points 1 and 2 mentioned above are not requirements for the effective exercise of the right of withdrawal.
B. Withdrawal Form
If you wish to withdraw from the contract, please complete this form and send it back.
Vitamintrend BV
Economiestraat 39 BU7
NL - 6433 KC Hoensbroek
Fax +31-455 281 049
E-Mail: info@vitamintrend.com
I/we hereby withdraw (*) from the contract entered into by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)